Unfortunately, this insurance policy is not providing cover for the Volcanic Ash situation under any of the sections of insurance.
Under E.U Regulations, the flight companies do have an obligation to compensate for auxiliary expenses such as accommodation costs etc,
depending on the type of ticket you have purchased. Unfortunately the policy excludes this scenario of expenses refund.
As the circumstances are beyond your control, your insurance cover automatically extends, without charge, until such time as you are able to return to the UK.
Hope this assists and if you have any queries please feel free to
email us or call us on 0844 980 0271
FCO advise against all but essential travel to within 60kms of the Kenya-Somali border; to Kiwayu and coastal areas north of Pate Island;
to Garissa District; to the Eastleigh area of Nairobi; and to low income areas of Nairobi, including all township or slum areas.
The Foreign and Commonwealth Office (FCO) advise against all but essential travel to an area east of a line joining Sabah's
most northerly point near the town of Kudat to the Indonesian border in the southern part of Sabah, near Tawau.